New Patients

New Patients

Patient Registration

You may preregister with our office by filling out our secure online Patient Registration Form. After you have completed the form, please make sure to press the Submit button at the bottom to automatically send us your information. On your first visit to our office, we will have your completed form available for your signature. The security and privacy of your personal data is one of our primary concerns and we have taken every precaution to protect it.

Online Registration Form

New Dentist Patients

On your first visit we will review your medical history, update necessary X-rays and complete a comprehensive dental and periodontal exam. This includes an oral cancer screening and a head and neck exam. This visit will include a consultation explaining your diagnosis and treatment options. However, a complex medical history or treatment plan will require an evaluation and subsequent appointments. We will then schedule an appointment with a hygienist for your periodontal care, or “cleanings”. We look forward to meeting you – call us today!

IMPORTANT: A parent or guardian must accompany all patients under 18 at the consultation visit.

Please provide the following information at the time of your consultation:

Any recent X-rays. In most cases we can obtain these via email from your previous dentist. Often, the quality of X-rays we receive from other doctors is not diagnostic. In that case, we may need to update your X-rays.
A list of medications you are currently taking.
If you have dental insurance, your insurance card. This will save time and help you process any claims.

Also, please alert the office if you have a medical condition that may be of concern such as diabetes, high blood pressure, artificial heart valves and joints, etc., or if you are taking any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e. antibiotics, for pre-med.)

Scheduling your Dental Appointment

Austin City Dental is open Monday through Thursday 7:30 a.m. to 4 p.m., and Friday by appointment only. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule to minimize your waiting time. Since Dr. Cook provides many types of dental services, various circumstances may lengthen the time allocated for a procedure.

Emergency cases can also arise and cause delays as it is our policy to see patients with emergencies the day you call. We will do everything possible to see you promptly. We appreciate your understanding and patience.
Dental Insurance and Billing

Dr. Cook and staff are proud to be a team whose primary mission is to deliver the finest and most comprehensive dental services available today. We make every effort to provide you with the finest care and the most convenient financial options.

We will work with you to maximize your insurance reimbursement for covered procedures. Please bring your insurance information with you to your consultation so that we can expedite reimbursement. We accept all traditional or indemnity insurance plans.

Dental Insurance and Billing

Payment is due in full at the time of service. For your convenience we accept cash, checks, money orders, and credit cards (MasterCard, Visa, Discover, and American Express).

For Multiple Visits and Regular Dental Patients

Option 1 – Full payment at time of service. We provide a 5% courtesy fee reduction for payment before treatment is rendered. Selection of this option gives you the maximum savings on the cost of your treatment plan because we pass on savings for billing expenses in the form of a 5% discount. Your Treatment Coordinator will provide you with specific details.

Option 2 – Open account payment plan. Fees are divided into 2 or 3 equal payments for those individuals desiring a more flexible payment plan. This plan allows for three equal payments to be paid out over a period of three months. The first payment of one-third is due at the time of treatment, the second payment is due one month after treatment, and the third and final payment is due two months after treatment. This option is available to patients with accounts in good standing and a history of on-time payments.

Option 3 – Extended payment plan. For those who would prefer an extended payment plan, outside financing is available. For your convenience, payments may be made with cash, personal check, and bank draft, MasterCard, Visa, Discover, and American Express. If you have any concerns or questions, please speak with our staff.

Comprehensive Dental Exam

For patients requiring extensive treatment or major cosmetic changes, we will perform a more comprehensive exam. Depending on your needs, we can provide additional digital X-rays, CT scans, plaster models, and other diagnostic procedures that go beyond what you might expect from a routine dental exam.

This information helps us get a more accurate picture of your health and treatment options, which is important if you need extensive care. For example, certain procedures, such as implants, require satisfactory underlying structures and soft tissues to support the reconstruction. If necessary, we may recommend certain procedures, such as bone or gum grafting, to better achieve a successful result.

To ensure you have the best understanding of your health and treatment options, we often create a multimedia presentation to use as a visual aid in discussing your needs and unique situation with you. We have found this helps patients truly understand their options as well as the advantages and disadvantages of each procedure.

Initial Exam

Before any work begins, we will give you a thorough examination and health assessment. This typically includes reviewing your medical history; taking digital X-rays; digital photography; and a complete survey and charting of your teeth, including cavities, restorations, and missing teeth. We also evaluate your periodontal (gum) health, occlusion (teeth position and bite), and TMJ (jaw joint), as well as screen for oral cancer.

Of course, your exam will include a personal evaluation from Dr. Cook, where he will listen to your concerns, discuss your needs, answer your questions and make recommendations for treatment. We will also discuss your insurance benefits and how they apply to your treatment. Call us today to set up your appointment at 512.451.8256. We will do our best to exceed your expectations.

CareCredit for Dental Procedures

We’re pleased to offer our patients the CareCredit¬© card, North America’s leading patient payment program. CareCredit is the credit card exclusively for healthcare services interest rates or other costly penalties. You’ll get low monthly payments for healthcare procedures not commonly covered by insurance, including dental procedures. Plus, you can use your card over and over for follow-up appointments.

Learn more by visiting CareCredit.com or contacting our office. Ready to apply? Apply Online for your CareCredit card today.

Sedation

It is not uncommon to have some anxiety about dental appointments and treatment. If this describes you, do not let that get in the way of receiving dental treatment. When Nitrous Oxide and anti-anxiety medications are not enough, conscious sedation should be considered. Dr. Cook performs oral sedation which can achieve a near-sleep feeling that allows you to be comfortable at your dental appointments. If your anxiety level is high, then intravenous sedation may be able to help. IV sedation allows you to be treated at Austin City Dental with little to no memory of the appointment. Dr. Cook would be happy to meet with you to discuss any of your dental sedation questions.